ORDER AND SHIPPING INFORMATION

How can I place an order?

What forms of payment do you accept?

How soon will I get my order?

How is my order shipped and is it Insured?

How much will shipping cost be?

Is my personal information secure?

What is your return policy?

How long does a custom order take?

What if there is a problem with my order?

What is your privacy policy?


Placing An Order

You can place an order with Jades Creations either by phone, by email, or right off the web.
Simply add the item(s) using the "Add To Cart" button. When ready to check out use any of the "View Cart" buttons located on our website. Ordering online is easy and secure! All orders are SSL Encrypted to safeguard your bank card and personal information.

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, AX, PayPal, Personal Check, and Money Order. If you prefer to pay by check we will email you instructions or you can call us with your order at (815) 484-9848. Personal checks may take up to 2 weeks to clear the bank. We do not ship merchandise until your check has cleared.

NOTE - when using a credit/debit card we only ship to the "bank confirmed billing address" of the card. Items paid with Paypal only ship to the Paypal "confirmed address". A confirmed address is the address where you receive your credit/debit card bill or statement or has been confirmed thru Paypal. If payment is by check or money order we will ship to any address within the 50 United States that you specify.

How soon will I get my order?

Orders generally ship within 2 business days of receiving your order (except special / custom orders or if you are paying by check). Mailing time usually averages 2-3 business days.

How is my order shipped and is it Insured?

We ship via the US Postal Service - Insured First Class. If you need an item faster, please let us know (shipping charges will apply).

How much will shipping cost be?

Shipping within the 50 United States is FREE on all orders over $50.
Orders totaling less than $50 have a flat shipping and handling charge of $4.95
We do not ship to international addresses at this time

Is my personal information secure?

Our shopping cart is SSL Encrypted to safeguard your bank card and personal information.

What is your return policy?

All returns or exchanges require our authorization. You must notify us within 7 business days of delivery of your order to initiate a return or exchange and receive a Return Authorization (RA) Number. All returns for credit must be received by us within 10 business days of issuing you an RA number otherwise no credit or refund will be honored. We do not accept returns on custom, special order, sale or clearance items. There is a 10% restocking fee on any item returned for credit. A copy of the original invoice should be included with the return. Any returned item should be packaged carefully and include all original packaging materials and tags. We suggest you return your item with an appropriate amount of insurance in the event of loss or damage. All items returned must be undamaged, unused, in the original packaging and include all parts and paperwork. Original shipping charges, if any, are not refundable. All returns must be in the same condition as when we shipped it to you. Additional fees may be charged if we incur any time or expense to make your returned item saleable. A $6.00 handling fee is charged on all exchanges. No credit or refund will be given on returns without a valid Return Authorization (RA) Number.


How long does a custom order take?

Once a design is agreed upon, custom orders average from 2 to 6 weeks depending on the quantity of the order, availability of components and whether you make any subsequent changes to the design. We have designed and shipped a bridal party of 13 jewelry sets in 3 weeks, but all orders vary. We can give you a better time estimate once you contact us to initiate your order.

What if there is a problem with my order?

If for any reason there is a problem with your order we will contact you as soon as possible.

What is your privacy policy?

At Jades Creations your privacy is important to us. All information collected on our site is kept confidential and will not be shared or sold in any way.

Secure Online Ordering