Jades Creations
Frequently Asked Questions

How can I place an order?

What forms of payment do you accept?

How soon will I get my order?

How is my order shipped and is it Insured?

How much will shipping cost be?

Is my personal information secure?

What is your return policy?

How do I know what size bracelet to order?

How long does a custom order take?

What if there is a problem with my order?

What is your privacy policy?

How do I care for my beaded jewelry?

Where are you located?

Can I find your jewelry in stores?

What kinds of beads and components do you use?


Placing An Order

You can place an order with Jades Creations either by phone, by email, or right off the web.
Simply add the item(s) using the "Add To Cart" button. When ready to check out use any of the "View Cart" buttons located on our website. Ordering online is easy and secure! All orders are SSL Encrypted to safeguard your bank card and personal information.

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, AX, PayPal, Personal Check, and Money Order. If you prefer to pay by check we will email you instructions or you can call us with your order at (815) 484-9848. Personal checks may take up to 2 weeks to clear the bank. We do not ship merchandise until your check has cleared.

NOTE - when using a credit/debit card we only ship to the "bank confirmed billing address" of the card. Items paid with Paypal only ship to the Paypal "confirmed address". A confirmed address is the address where you receive your credit/debit card bill or statement or has been confirmed thru Paypal. If payment is by check or money order we will ship to any address within the 50 United States that you specify.

How soon will I get my order?

Orders generally ship within 2 business days of receiving your order (except special / custom orders or if you are paying by check). Mailing time usually averages 2-3 business days.

How is my order shipped and is it Insured?

We ship via the US Postal Service - Insured First Class. If you need an item faster, please let us know (shipping charges will apply).

How much will shipping cost be?

Shipping within the 50 United States is FREE on all orders over $50.
Orders totaling less than $50 have a flat insured shipping charge of $4.95.
We do not ship to international addresses at this time.

Is my personal information secure?

Our shopping cart is SSL Encrypted to safeguard your bank card and personal information.

What is your return policy?

All returns or exchanges require our authorization. You must notify us within 7 business days of delivery of your order to initiate a return or exchange and receive a Return Authorization (RA) Number. All returns for credit must be received by us within 10 business days of issuing you an RA number otherwise no credit or refund will be honored. We do not accept returns on custom, special order, sale or clearance items. There is a 10% restocking fee on any item returned for credit. A copy of the original invoice should be included with the return. Any returned item should be packaged carefully and include all original packaging materials and tags. We suggest you return your item with an appropriate amount of insurance in the event of loss or damage. All items returned must be undamaged, unused, in the original packaging and include all parts and paperwork. Original shipping charges, if any, are not refundable. All returns must be in the same condition as when we shipped it to you. Additional fees may be charged if we incur any time or expense to make your returned item saleable. A $6.00 handling fee is charged on all exchanges. No credit or refund will be given on returns without a valid Return Authorization (RA) Number.

How do I know what size bracelet to order?

Jades Creations has made this simple for you. By clicking the icon below you will learn how to measure for bracelets, anklets, watchs and even learn about different necklace lengths.

Size and measuring help
is just a click away!


Size and Measure Help

What if there is a problem with my order?

If for any reason there is a problem with your order we will contact you as soon as possible.

What is your privacy policy?

At Jades Creations your privacy is important to us. All information collected on our site is kept confidential and will not be shared or sold in any way.

How do I care for my beaded jewelry?

Caring for your new beaded jewelry is very important. We have put together a special page with tips on how to keep your beaded jewelry looking beautiful for years to come.

Beaded Jewelry Care Guide

Where are you located?

Jades Creations Handcrafted Beaded Jewelry is located in Rockford, IL - about 90 minutes west of Chicago. We specialize in handcrafted original beaded jewelry using the highest quality jewelry components when creating our collection.

Can I find your jewelry in stores?

Jades Creations has been very fortunate. Due to the quality and uniqueness of our work our designs have been accepted by two different retailers. They carry a variety of our unique designs not currently listed on the web.

You can see Jades Creations new and unique Camera Catcher designs at our local Moto Photo Portrait Studio located at 5927 E. Riverside Blvd in Rockford IL.

In the Galesburg, IL area stop in at MiMi's (lower level) located at 54 S. Seminary Street. Mimi's carries several of our designs in a variety of jewelry pieces. Please ask for Carolina.

What kinds of beads and components do you use?

*Swarovski Crystals - We're proud to feature a range of Swarovski Crystals in or designs. Swarovski Crystals are glass that contains lead which causes the glass to refract light. Swarovski Crystals have sharply defined edges that, combined with the lead content, add to their sparkle. Swarovski Crystals occupy the majority of the worlds market for Crystal beads and are regarded as the highest quality machine cut and polished crystal beads in the world.

*Celestial Crystals - Hand-faceted and hand-polished in Orient. Leaded crystals glass which makes each bead extremely reflective, creating a cascade of sparkling colors.

*Czech Fire Polished Beads These crystals are machine-faceted, then polished by glazing inside a hot oven. This gives them their beautiful glistening colors and a soft look.

~Note~ Some Crystals have an AB Finsih. That means they have a coating that allows the light to play on the beads and sets off other colors. A very beautiful finish.

* Gemstones - We love using beautiful Gemstones when designing our collection. Some of the Gemstones we have used in our collection include Jade, Garnet, Turquoise, Amethyst, Aventurine, Quartz, Jasper, Agate, Unakite, Peridot, Tigereye, Rhodonite and Coral. Gemstones are such that each bead is different and unique so no two are the same, yet each one is beautiful.

* Glass Beads - There is a vibrant kaleidoscope of colors, shapes, finishes, and types of glass when it comes to glass beads. Some of the glass beads we have used in our collection are Czech, Cats Eye, Druk, and many more. Covering the artistic spectrum from elegant to playful, glass beads are an unbeatable combinations of beauty and value.

* Lampwork Beads - Artful glass beads handmade one at a time and takes several steps to create just one bead. Each lampwork bead is made by working molten glass rods around a wire or mandrel over an open flame. The bead is shaped, textured, and/or patterns are also added. After each beads has been designed, they are placed in a kiln to harden.
Lampwork beads can come from all over the world. These beads are very unique and beautiful art in themselves. Some Lampwork beads can not be redesigned, leaving them impossible to find again.

* Cats Eye Beads - Glass beads offered in a variety of colors and shapes. These "fiber optic" glass beads reflect light creating a unique "Cats Eye" appearance.

* Freshwater Pearls - The pearls used in our designs are White Lotus Cultured Freshwater Pearls. The unique luster of these pearls can be appreciated in white, mauve, and peach natural colors.

* Sterling Silver - Used throughout our collection. Sterling Silver is nearly pure silver. It and contains 92.5% (.925 ) pure sterling silver alloy and is usually mixed with 7.5% copper which makes it stronger than pure silver. Sterling Silver is of the highest quality.

*Bali Silver - Handcrafted and produced from .925 sterling silver in Indonesian. They are dipped in an antique solution which fills in the grooves and creates a contrast between the high and low points of the item.

* Silver Plated - Silver plated refers to jewelry or components in which a layer of sterling silver has been applied to the surface of a base metal.

* Antiqued Silver/Gold Pewter - I love using Antiqued Pewter on my designs. Pewter beads are metal beads that have been Silver or Gold plated and then antiqued. They come in a wide variety of shapes and designs. They had a great touch to any piece. Please note: Pewter may contain lead and it may not be suitable for children. It is possible that cast metal beads, although made without lead, can contain enough trace amounts to require the lead warning. Our suppliers have been assured by the companies that produce these cast metal beads they are safe to use in jewelry designs and safe to wear

* Gold Plated - "Gold Plated" refers to jewelry or components in which a layer of at least 10k gold has been applied to the surface of a base metal.

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